Refund policy

Returns, Refunds & Replacements

Returns are applicable only on orders shipped within India.

We only accept returns if the product is defective or damaged, and in an unused condition.

If you have received a damaged product please write to us at communication@nunmun.com to facilitate the return or exchange of the product, within 5 days of receiving the item. We ask that you include images of the product showing the damage to help our quality control team authenticate the damage claim. Once approved, we will replace the product.

Refunds can take between 5 to 7 working days to reflect in your account.

Returns/refunds/replacements are not applicable on orders placed during the Sale period.

For customized orders like personalized nunmuns or any other customization, no returns or exchanges are applicable. 

 

Cancellation

Please mail us at communication@nunmun.com for any cancellation requests. We can only cancel orders if they haven’t been processed/ created by our Artist. Once the team starts working on it then we will not be able to cancel it. 

Cancellations are not applicable on orders placed during the Sale period.

Customized orders like personalized nunmuns cancellations are not applicable. 

 

Changes in your order information 

If you have entered an incorrect pin code or contact number, please write to us at communication@nunmun.com to rectify the issue. Please note that we can update the correct code or number only if the order has not been processed by our shipping partner (until the status of the order remains unfulfilled).

 

Gift Wrap

At this time we don’t offer the option of gift wrapping our products. We are however working towards introducing the option soon. 

Thank you!